Searcys has introduced a School of Service.
It is built on more than 170 years of hospitality experience and includes three training modules – the Searcys customer journey, School of Service essentials and School of Service masterclass – covering everything from understanding guest requirements through to getting ready for service, how to lay a table correctly to serving drinks correctly.
Each training course is aimed to drive consistency throughout venues.
Searcys head of learning and development Daniel Rowlinson says: “Our purpose has always been to make the people we serve and work with feel special by being consistently exceptional. However we understand that this requires knowledge, intent and consistency from all of us. Our new School of Service aims to deliver just that, ensuring that everyone is familiar with the standards of hospitality needed to drive exceptional service and encourage customers to return.”
“We have trained over 30 service champions and our aim is to ensure that over 80% of front-of-house and event managers graduate from Searcys School of Service by the end of 2020.”
The company has used the outcomes of its recent event planner research to support the development of the School of Service.